Privacy Policy

Last updated: October 2026

Introduction

Paw Logic Tech (“we,” “us,” or “our”) builds connected products for pets, including the PawTrack GPS Collar, PawFeed Smart Feeder, PawHealth Monitor, PawCam Pet Camera, and the PawLogic companion app for iOS and Android. This Privacy Policy explains what information we collect through our website at pawlogictech.com, our mobile app, and our connected devices (collectively, the “Services”), how we use it, and the choices you have.

By using our Services, you agree to the collection and use of information as described in this policy. If you do not agree, please do not use the Services.

Information we collect

We collect information in the following categories:

Account information. When you create a PawLogic account, we collect your name, email address, password (stored in encrypted form), and optional profile details such as your time zone and notification preferences.
Pet profiles. Information you provide about your pets, such as name, species, breed, age, weight, and photos. This information belongs to the account holder and is used to personalize device settings and insights.
Device and sensor data. Data generated by your PawLogic devices, such as activity levels, sleep patterns, feeding schedules and portions, temperature readings, and device status (battery level, connectivity, firmware version).
Location data. The PawTrack GPS Collar collects location data to show your pet’s position and to power features such as safe zones and escape alerts. Location tracking can be paused from the app at any time.
Camera and media. If you use the PawCam Pet Camera, the app may store video clips, snapshots, and audio you choose to save or share. Live streams are transmitted for viewing and are not stored unless you enable recording or clip saving.
Usage and diagnostics. We automatically collect information about how you interact with the app and website, such as pages viewed, features used, device model, operating system, crash reports, and performance diagnostics.
Payment information. Purchases are processed by third-party payment providers. We do not store full credit or debit card numbers on our servers; the payment provider shares only what is needed to fulfill your order, such as confirmation of payment and billing details.
Support communications. When you contact us via the contact form or email, we collect your message and any information you include so we can respond.

How we use information

We use the information we collect to:

Provide, operate, and maintain the Services, including syncing your devices with the app.
Personalize your experience, such as tailored feeding schedules, activity goals, and health insights for your pets.
Send service-related communications, including device alerts (for example, escape or low-battery notifications), order updates, and security notices.
Send marketing communications where you have opted in; you can unsubscribe at any time.
Improve and develop our products, including troubleshooting, analytics, and research into aggregate pet-health trends (using de-identified data only).
Detect, prevent, and address fraud, abuse, and security incidents.
Comply with legal obligations and enforce our terms.

Legal bases for processing (EEA/UK)

If you are in the European Economic Area or the United Kingdom, we process personal data on the following legal bases:

Contract. Processing necessary to provide the Services you requested, such as operating your account and devices.
Legitimate interests. Processing necessary for our legitimate interests, such as improving our products, securing the Services, and preventing fraud — balanced against your rights.
Consent. Where we rely on consent, such as for marketing emails, optional analytics, or camera recording features, you may withdraw consent at any time.
Legal obligation. Processing required to comply with applicable laws.

Sharing and disclosures

We do not sell your personal information. We share information only as follows:

Service providers (processors). Trusted vendors who help us operate the Services — for example, cloud hosting, push-notification delivery, analytics, customer support tools, and payment processing — under contracts that limit their use of data to providing services to us.
Legal requirements. We may disclose information if required by law, court order, or governmental request, or where we believe disclosure is necessary to protect the rights, safety, or property of Paw Logic Tech, our users, or others.
Business transfers. In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of that transaction, subject to this policy’s protections.
With your direction. For example, if you choose to share a pet’s activity summary or camera clip with a veterinarian, friend, or on social media.

International transfers

Our servers and service providers may be located outside your country of residence. Where we transfer personal data internationally, we use appropriate safeguards, such as standard contractual clauses or equivalent legal mechanisms, to protect it.

Data retention

We keep personal data only as long as necessary for the purposes described in this policy. Account and device data is retained while your account is active. If you delete your account, we delete or de-identify associated personal data within 90 days, except where we must retain certain records for legal, tax, or security purposes. Backups may retain residual copies for a limited period before they are overwritten.

Security

We use administrative, technical, and physical safeguards designed to protect your information, including encryption in transit (TLS), encryption of sensitive data at rest, access controls, and regular security reviews. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.

Your rights

Depending on your location, you may have the right to:

Access a copy of the personal data we hold about you.
Correct inaccurate or incomplete data.
Delete your personal data (“right to be forgotten”).
Portability — receive your data in a structured, commonly used format.
Object to or restrict certain processing, including direct marketing.
Withdraw consent where processing is based on consent.

To exercise these rights, contact us via the contact form or the email address listed on our Contact page. We will respond within the timeframe required by applicable law. You also have the right to lodge a complaint with your local data protection authority.

Children’s privacy

Our Services are not directed at children under 13 (or under 16 where applicable law requires a higher age), and we do not knowingly collect personal data from children. Accounts must be created and managed by an adult; pet profiles and device data belong to the account holder. If you believe a child has provided us with personal data, contact us and we will delete it promptly.

Cookies

We use cookies and similar technologies on our website as described in our Cookie Policy. The mobile app uses analogous local storage technologies for preferences and session management.

Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the “Last updated” date. Material changes will be communicated via the app or email where appropriate. Continued use of the Services after changes take effect constitutes acceptance of the updated policy.

Contact us

If you have questions about this Privacy Policy or our data practices, or wish to exercise your privacy rights, please reach out via the contact form or the email address listed on our Contact page.